Refund Policy

Thank you for purchasing digital products from TooUps.

This Refund Policy explains when a customer may be eligible for a refund, replacement or technical assistance after purchasing a digital product from https://tooups.com.

Our digital products may include templates, AI prompts, prompt bundles, Claude skills, digital guides, e-books, checklists, workbooks, spreadsheets, design assets, automation resources, code files, scripts and other downloadable materials.

Because digital products are delivered electronically and cannot normally be returned after access or download, all purchases are generally considered final.

However, TooUps may provide a refund, replacement or another suitable solution in certain genuine situations described below.

1. When You May Be Eligible for a Refund

A refund may be approved only when there is a verified technical problem that prevents the customer from receiving or downloading the purchased digital product.

You may be eligible for a refund when:

The Product Cannot Be Downloaded

You may request technical support or a refund if:

• The download link does not work
• The download repeatedly fails
• The purchased file is not delivered
• The download contains an empty or unusable file
• A technical issue on the TooUps website prevents you from accessing the product
• TooUps is unable to provide a working download link or replacement file

Before approving a refund, TooUps may first provide:

• A new download link
• A replacement file
• Missing product files
• Basic download instructions
• Technical assistance
• Another suitable delivery method

A refund may be approved if a verified technical issue prevents you from downloading or accessing the purchased product and TooUps is unable to resolve the issue or provide a working replacement.

Once the digital product has been successfully downloaded, accessed or delivered to your account, the purchase will be considered complete and no refund will be provided.

The Downloaded File Does Not Open

If a successfully downloaded file does not open, TooUps may provide:

• Technical assistance
• Instructions for opening or extracting the file
• A replacement file
• A corrected version
• A different compatible file format, where available

A file that has already been successfully downloaded will not normally qualify for a refund. TooUps will first attempt to resolve the issue by providing support, instructions or a working replacement file.

If the replacement file can be successfully downloaded, the customer will not be eligible for a refund.

You Received the Wrong Product

You may contact us if the product delivered to you is different from the product you purchased.

TooUps will normally provide the correct product or a new download link.

If the correct product is successfully delivered or downloaded, no refund will be provided.

A refund may only be considered if TooUps is unable to deliver the correct purchased product.

The Product Was Not Delivered

You may contact us if your payment was successfully completed but you did not receive:

• A download link
• The purchased product
• Customer account access
• An email containing the product
• Product delivery instructions

Before requesting a refund, please check:

• Your spam or junk email folder
• The email address used during checkout
• Your TooUps customer account
• Whether your payment is complete or still pending

If your payment is verified but the product cannot be delivered or downloaded because of a technical issue that TooUps cannot resolve, you may be eligible for a refund.

If the product is later successfully delivered, accessed or downloaded, the refund request will no longer be eligible.

Duplicate Payment

You may request a refund if you were charged more than once for the same product and order.

You must provide valid transaction evidence showing the duplicate payments.

After verification, TooUps may refund the duplicate payment through the original payment method where reasonably possible.

2. Technical Support Before a Refund

When a product cannot be downloaded, accessed or opened correctly, you must first contact TooUps for technical support.

Many digital product issues may be caused by:

• An incomplete download
• An unstable internet connection
• An incorrect browser setting
• Incorrect extraction of a ZIP file
• Unsupported software
• An outdated application
• Incorrect installation
• A device compatibility issue
• Missing third-party fonts
• Incorrect platform settings

TooUps may ask you to complete reasonable troubleshooting steps, including:

• Downloading the file again
• Using a different browser
• Using a different device
• Checking your internet connection
• Extracting the ZIP folder correctly
• Updating the required software
• Opening the file using the correct application
• Providing a screenshot or video of the error
• Confirming your device and software version

A refund will only be considered when a verified technical issue prevents the product from being successfully downloaded or accessed and TooUps cannot resolve the issue.

If the product has already been successfully downloaded, the customer will not be eligible for a refund. TooUps may still provide reasonable technical support or a replacement file.

A refund request may be rejected if the customer refuses to complete reasonable troubleshooting steps.

3. Situations Where Refunds Are Not Provided

A refund will not normally be provided when:

• You changed your mind after purchasing
• You no longer need the product
• You purchased the wrong product
• You purchased the product by mistake
• You did not read the complete product description
• You expected a physical product
• You do not know how to use the product
• You do not have the required software
• Your device does not support the required software
• You cannot edit or customize the product
• You do not have access to a required AI platform
• You expected a specific AI-generated result
• You did not achieve a particular business, SEO or financial result
• You do not like the product after downloading it
• You found a similar product elsewhere
• A third-party platform changed its features
• You provided an incorrect email address
• You shared, copied, distributed or resold the product
• You violated the applicable product licence
• You sent USDT through the wrong blockchain network
• You sent payment to an incorrect wallet, bank account or payment address

A refund will not be provided after the product file has been successfully downloaded, even if the customer later decides not to use the product or experiences a device, software, knowledge or compatibility issue.

Successful downloading or accessing of the product confirms that the digital product has been delivered. After successful delivery, the purchase becomes final and non-refundable.

If a downloaded file has a technical issue, TooUps may provide troubleshooting assistance, a replacement file or another reasonable solution. However, the successful download of the product does not normally qualify for a refund.

Customers are responsible for checking the product description, file format, software requirements and compatibility information before purchasing.

4. AI Prompts and Claude Skills

AI prompts, prompt bundles, Claude skills and other AI resources may produce different results for different users.

Results may depend on:

• The AI platform
• Model version
• Subscription plan
• User instructions
• Context provided
• Input quality
• Platform settings
• Third-party updates

A refund will not be provided simply because:

• The AI output was different from your expectation
• The output required editing
• The AI platform produced an incorrect response
• The prompt did not produce identical results every time
• A third-party AI model changed after your purchase
• You do not have access to a required paid feature

A refund may only be considered when the purchased file itself is missing, corrupted or materially different from its description.

5. Templates and Editable Files

Templates may require specific software, fonts, plugins or third-party accounts.

A refund will not normally be provided when:

• You do not own the required software
• You cannot edit the template
• A font shown in the preview is not included
• You expected customization services
• You changed or damaged the original file
• The template does not work after being modified incorrectly
• Your software version does not support the file format

A refund may be considered when the original delivered file is corrupted and TooUps cannot provide a working replacement.

6. Code, Scripts and Automation Products

Code files, scripts and automation products may require technical knowledge and configuration.

Refunds are not normally provided because:

• You are unable to install the product
• Your hosting or software is incompatible
• You changed the original code
• A third-party API or platform is unavailable
• You did not follow the installation instructions
• You expected custom development or setup

A refund may be considered if the original product is incomplete, corrupted or materially different from its product description.

7. Refund Request Period

Refund requests must be submitted within 7 days of the original purchase date.

A refund request may only be considered during this period when:

• The product was not delivered
• The download link did not work
• A technical issue prevented the product from being downloaded
• TooUps could not provide a working replacement
• A duplicate payment occurred
• Applicable consumer law requires a refund

The 7-day refund request period does not mean that customers can download, access or use a digital product and then request a refund. Once the product has been successfully downloaded or accessed, the order becomes non-refundable.

Requests submitted after seven days may not be accepted unless required by applicable law.

Submitting a refund request does not automatically guarantee approval.

8. How to Request a Refund

To request a refund, email info@tooups.com with the following information:

• Your full name
• Email address used for the order
• Product name
• Order number, if available
• Purchase date
• Payment method
• Transaction reference or transaction hash
• Description of the problem
• Screenshot or video showing the issue
• Device and software details, when relevant

Please clearly explain why the product cannot be used.

Incomplete refund requests may require additional information before they can be reviewed.

9. Refund Review Process

After receiving your refund request, TooUps may:

• Verify your payment
• Review your order history
• Check delivery records
• Check whether the product was accessed
• Review download records
• Review screenshots or error messages
• Test the product file
• Provide troubleshooting instructions
• Send a replacement file
• Request additional information

TooUps may use available delivery and download records to confirm whether the purchased digital product was successfully downloaded or accessed.

If the records confirm that the product was successfully downloaded or accessed, the refund request will normally be rejected.

Where possible, TooUps will first attempt to resolve the issue by providing technical support, a new download link or a replacement file.

A refund may only be approved when:

• The product was not successfully delivered or downloaded
• The customer reported the issue within the refund request period
• The customer completed reasonable troubleshooting steps
• TooUps was unable to provide a working replacement or suitable solution

10. Approved Refunds

Approved refunds will normally be issued through the original payment method where reasonably possible.

Refund processing may depend on:

• PayPal processing times
• Bank processing times
• Debit or credit card provider timelines
• Payment gateway rules
• Cryptocurrency network availability
• International transfer requirements

TooUps does not control how long banks, PayPal, card providers or payment processors take to display a refund in your account.

11. PayPal Refunds

Approved PayPal refunds will normally be sent to the PayPal account used for the original payment.

PayPal transaction fees, currency conversion costs or other charges may be subject to PayPal’s own policies.

TooUps is not responsible for delays, account restrictions or holds applied by PayPal.

12. Debit and Credit Card Refunds

Approved card refunds will normally be sent to the debit or credit card used for the original purchase.

The refund may take several business days to appear, depending on:

• Your card provider
• Your bank
• The payment gateway
• Your country
• Currency conversion

TooUps cannot send a card refund to a different card or unrelated payment account unless required by law or approved by the payment provider.

13. Bank Transfer Refunds

For an approved bank transfer refund, you may be required to provide valid bank account details.

You are responsible for providing correct refund information.

International bank charges, currency conversion fees or transfer fees may be deducted where legally permitted.

TooUps is not responsible for a failed refund caused by incorrect bank information supplied by the customer.

14. USDT Refunds

USDT payments are generally irreversible.

When a USDT refund is approved, you may be required to provide:

• A valid wallet address
• The correct blockchain network
• Any additional information required to verify the refund

You are responsible for confirming that the wallet address and network are correct.

TooUps is not responsible for USDT sent to:

• An incorrect wallet address
• An unsupported network
• An incompatible exchange
• A wallet that cannot receive the token

Approved USDT refunds may be based on the original USDT amount received.

Blockchain network fees may be deducted from the refund where legally permitted.

15. Chargebacks and Payment Disputes

Customers should contact info@tooups.com before opening:

• A PayPal dispute
• A debit or credit card chargeback
• A bank payment dispute

TooUps will make a reasonable effort to resolve genuine product or payment issues.

Submitting a false or misleading dispute after receiving, downloading or using a digital product may result in:

• Suspended customer account access
• Disabled download links
• Termination of product support
• Restrictions on future purchases

TooUps may provide payment providers with relevant evidence, including order records, payment confirmation, download activity and customer communications.

This section does not remove legitimate consumer rights.

16. Product Replacement

Instead of issuing a refund, TooUps may offer:

• A working replacement file
• A corrected product
• A new download link
• Missing files
• An updated version
• Basic technical support
• Another reasonable solution

When the original or replacement product is successfully downloaded, accessed or delivered, the customer will not be eligible for a refund.

If the customer has already downloaded the purchased product, TooUps may provide support or a replacement where appropriate, but the purchase will remain non-refundable.

A refund may only be considered when TooUps cannot provide access to a working product and the customer has not successfully downloaded or accessed the purchased digital content.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.

17. Abuse of the Refund Policy

TooUps may reject a refund request when there is evidence of:

• Product sharing
• Unauthorized resale
• Repeated refund abuse
• Fraudulent payment activity
• False technical claims
• Downloading and using a product before requesting an unjustified refund
• Violation of the product licence
• Attempted chargeback fraud

TooUps reserves the right to restrict future purchases from customers who misuse this Refund Policy.

18. Consumer Rights

Nothing in this Refund Policy removes any consumer protection right that cannot legally be excluded.

Customers may have additional rights depending on their country or region.

Where applicable law provides stronger mandatory refund rights, those legal rights will apply.

19. Changes to This Refund Policy

TooUps may update this Refund Policy when:

• Our products change
• Payment methods change
• Our delivery process changes
• Legal requirements change
• Third-party platforms change

The updated version will be posted on this page with a revised “Last Updated” date.

20. Contact TooUps

For refund, payment, delivery or product-related questions, contact us:

Business Name: TooUps
Website: https://tooups.com
Email: info@tooups.com

Last Updated: [Effective Date]